1. Price Guarantee
// 110% Price Guarantee
We promise to credit you 110% of the price difference if you find cheaper prices online after you make a reservation through your membership. Simply submit a claim within 24 hours from booking.
2. Service Guarantee
// User Support
Under the Support section, we offer a variety of ways to help you book the perfect vacation and answer any questions. Call us during regular business hours and our trained staff will be excited to help you plan your next trip.
Live Chat
Live Chat provides immediate assistance and is located throughout the website in the lower right corner. Friendly concierge members are standing by to answer any questions you have while navigating the website.
Message Center
Do you have a question regarding your membership? Would you like to leave us feedback? Click on Message Center under the My Account section and send us a message. Once your message is sent, you will receive an email within one business day notifying you that your response is ready to be viewed.
3. Concierge
// Personalized attention
Your concierge can provide a full tutorial of your membership benefits, book travel, or answer a question. Schedule an appointment for a date that works best for you. Enter your phone number, the best time to call, and what you would like to discuss.